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Terms & Conditions



These are the terms and conditions that apply when you buy goods from us. The Shopping Terms must be read together with the terms and conditions that apply to the use of our website

The Company may, in its sole discretion, suspend or terminate the operation of the Site at any time without prior notice to you and without the need to give you reasons for such termination or suspension.

We may change the terms of this Agreement from time to time without notice to you. Any amendments will take effect immediately on posting of the amendments on the Site. You shall be deemed to have accepted any changed terms should you continue to use the Site.



You expressly agree that use of the Site is entirely at your own risk. The Site and its contents are provided on an ‘as is’ and ‘as available’ basis and has not been compiled to meet individual requirements. It is your responsibility to satisfy yourself, prior to entering into this Agreement, that the service available from and through this Site meets your requirements, and is compatible with the hardware and/or software used by you.

The Company makes no representations nor gives warranties of any kind, whether expressed or implied including, without limitation, with respect to the Site, its contents, the accuracy thereof or any warranties or representations regarding the effectiveness of any security or encryption facilities or with regard to the availability of Products and/or delivery arrangements and times.

The Company disclaims all representations and warranties including, but not limited to, warranties as to the availability, accuracy or content of information, Products or services, and warranties of merchantability or fitness for a particular purpose of information, goods or services.

The Company does not warrant that the functions provided by the Site will be uninterrupted or error free, or that the Site or the server that makes it available are free from viruses or other harmful components. Save as expressly set out herein, the Company shall under no circumstances whatsoever be liable to you, including without limitation, as a result of or in connection with the Company’s negligent acts or omissions or those of their employees, agents, representatives, sub-contractors or other persons for whom in law they may be liable (in whose favour this constitutes a contract or undertaking for their benefit), for any direct, indirect, incidental, special or consequential loss or damage of any kind whatsoever or howsoever caused (and whether arising under contract, delict or otherwise), sustained by either you, the recipient of the Products or services or any other person arising from or as a result of any sale concluded in terms of this Agreement, the delivery, non-delivery, incorrect, erroneous or late delivery, the use or possession of the Products or services.

The Company, its directors, employers, sub-contractors, agents, representatives, affiliates and suppliers shall not be liable for any loss, damage (whether direct, indirect or consequential) or expense of any nature whatsoever which may be suffered as a result of or which may be attributable, directly or indirectly, to the use of or reliance upon the Site (including any information contained thereon) or the Internet. You hereby indemnify the Company from and against any loss or damage suffered or liability incurred including, without limitation, in respect of any claim or demand by any third party by reason of any act or omission on your part or that of any family member, agent or representative acting on your behalf in connection with transactions concluded on the Site and/or in terms of this Agreement and/or in relation to the receipt of Products or services supplied by the Company pursuant to any such order.

Notwithstanding any other provisions contained herein, the Company's liability whether in contract or delict arising from any breach of any obligation in terms of this Agreement, negligence or otherwise shall not exceed at any time the value of the Product(s) in respect of which any such dispute or claim arises.

By accessing this Site you warrant and represent to the Company that you are legally entitled to purchase the Products and that all the details you have provided are true and complete. 

Information, ideas and opinions expressed on this Site should not be regarded as professional advice or the official opinion of the Company. You should consult professional advice before taking any course of action related to information, ideas or opinions expressed on this Site.



You shall not use this Site to send or post any message or material that is unlawful, harassing, defamatory, abusive, threatening, obscene, sexually orientated, racially offensive, profane or which violates any applicable law and you hereby indemnify the Company against any loss, liability, damage or expense of whatever nature which the Company or any third party may suffer and which is caused by or attributable to, whether directly or indirectly, your use of the Site.



The stated prices on our website are in Namibian Dollars and are only valid and effective in Namibia. All prices are inclusive of any applicable VAT charges.

Whilst all precautions are taken by the Company to provide correct pricing on this Site, in the event that an error does occur, the Company will not be obliged to provide you with the affected Product at such incorrect price. 

The Company reserves the right, without prior notice, to discontinue or change pricing or specifications on Products and services offered on this Site without incurring any liability whatsoever. Prices on the website and in store are subject to change without notification.


We have made every effort to accurately display the goods specifically with regard to their colour, description and price. Please remember however that the colours that you see will depend on the device which you are using to access our website and we cannot guarantee that the goods when received will be the exact same colour as you have seen it.



When you buy goods from us, you agree to these terms and conditions and that we may send invoices to you electronically.

If you are required to register as an online shopper, you may be required to choose a password. You will be asked for your user name and password every time that you shop online with us. It is your responsibility to keep your user name and password private. Hat to Hoof accepts no liability for any damages that you may suffer or any losses you may incur from any unauthorised use on your profile.

All goods displayed on our website are subject to availability. If any goods ordered by you are not immediately available or are not available at all, we will let you know as soon as possible so as to try to find a suitable alternative product.



Any items that have been reserved and put aside will be held for up to a maximum of 7 days pending payment. Once this time has elapsed any such items will then be released for sale. We will endeavour to communicate with you once this time frame has elapsed.



You may in certain instances cancel your order. You can cancel your order before it is dispatched for. If you cancel an order and the goods have already left our premises, you will still be liable for the delivery and return delivery fee and a cancellation fee of 10% of the price of the goods. We can only process refunds as a store credit once we have confirmed that the goods have been returned to our shop and are confirmed as in good, undamaged condition with all labels still intact. If cancellation of an order is initiated by us, no cancellation fees will be payable. Please contact us on +264 81 255 8648 if you have any queries regarding cancellation.



No online orders will be processed until full payment is confirmed as received. 

For EFT payments, product will only be released for delivery or collection once the payments reflect on the Hat to Hoof bank statements. Bank statements may at times take 2-4 business days to reflect EFT payments. Until such time as payment has been made in full, the product remains the property of Hat to Hoof.

Your transaction will only be completed and you will become the owner of the goods, when you have taken delivery of the goods that you have ordered, or once you or your nominated party have collected the goods, after which you assume all risk and full responsibility for the goods. We reserve the right to not process an order or to cancel an existing order (partially or completely) if there has been an error, for example, regarding the price or description of the goods. We will inform you of such errors as soon as we become aware of them. We will reimburse you the Namibian Dollar value you paid in the form of store credit only if you have already paid for the cancelled order.



It is the customer’s responsibility to verify the correctness of all information on the quotation before Hat To Hoof places an order with its supplier or manufacturers.

The customer’s signature on the quotation or confirmation via receipt of email will confirm verification. No special orders will be subject to return, exchange or refund. Should the item not be as the customer expected, Hat To Hoof bears no responsibility unless a result of a Hat To Hoof ordering error. A deposit of at least 70% (to be finally determined by Hat To Hoof depending on the circumstances) in advance is required on all special orders, which is subject to forfeiture if the order is cancelled at any time.

The balance is payable upon receipt of such goods at Hat To Hoof.  Lead time for special orders depends on the product, its availability and performance by our suppliers or manufacturers. Hat To Hoof will endeavour to inform the customer of any expected or known delays. 


Any shopping discount voucher issued by Hat To Hoof may only be used for shopping on full priced merchandise, and is only valid for the period displayed on the voucher. The voucher may not be used for the purchase of sale goods or reduced merchandise. This voucher is non-transferrable and may not be exchanged for cash. The voucher can only be redeemed once.

These terms and conditions are subject to change without notice and you will be bound to any changes made.