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About Delivery



Full payment of the sales price is required before products are released to be delivered to or collected by the customer.

Hat To Hoof will gladly organise for shipping of any goods purchased through us to the address as provided by you with your nominated courier service. Any such service will be for your own account and will be marked as such on the waybill as ‘receiver to pay’. It is your responsibility to advise in writing should you wish insurance cover to be included

You must inspect the goods when they are delivered to you. If the goods are damaged in any way, you must notify us immediately and not accept delivery of the goods. If you do not inform us or note the damage on the delivery slip, we are entitled to regard the goods as if they were in good condition and not damaged when delivered to you.

All delivery services are at your own risk and Hat To Hoof will not be liable for any damage suffered or any losses incurred arising out of any act or omission by the deliverer, its directors, employees, sub-contractors, agents or representatives.


You will need to inform us if you would rather collect the goods from our store located at Unit 22 Bougain Villas, 78 Sam Nujoma Drive, Klein Windhoek, Windhoek. The collection date must be confirmed at least one working day before you intend to collect the goods. We request that you inform us of the name of the person who will collect the goods and the requested date and time of collection. We may ask for proof of identification of the person who collects the goods. 

You or your representative must inspect the goods when they are collected and may be asked to sign a collection slip, which will be proof that the goods were collected in good, undamaged condition. If the goods are damaged in any way, you must notify us immediately and not take the goods. You accept full responsibility for the goods once they leave our shop and we will not be held liable for any loss or damage to the goods, whether you, your representative or a third-party transporter collects the goods on your behalf.