Delivery & Returns
Office Hours:
Monday- Friday 9am to 5pm.
We are closed on Weekends and Public Holidays.
We will do everything we can to reply to your requests timeously.
Shop Hours:
Monday-Friday 9am to 5pm.
Saturday 9am - 1pm
We are closed on Sundays and all Public Holidays
Delivery:
Collection Option:
Any orders can be collected from our shop in the Noordhoek Farm Village (Cape Town) at no additional charge. You will be notified when your order is ready for collection.
Only Orders specified with a delivery option of Collection at Equibox will be held for Collection.
Delivery Lead Times:
Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched the following working day provided payment is validated/received before 14:00 hours. Should the product not be in stock we will be in contact with you to advise you when our next consignment is expected. In the instance of an item not being available, you will have the right to select either an alternative product, wait for the next shipment or cancel the item ordered and receive a refund or credit for that item. Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Equibox will contact you via email and provide a revised shipping schedule.
Special Sales:
End of Season Sales, Holiday Sales, Black Friday Sale Weekend & Flash Sales- Please allow up to two weeks delivery if Items are not in stock.
Please note that all online orders are processed Monday to Friday between 8:30 and 16:00 (excluding public holidays). Orders placed over weekends or on public holidays will therefore only be processed and despatched on the following working day.
Returns:
Customer Satisfaction is our Goal. We pride ourselves in our Customer Service and strive to provide you with the level of quality you have come to expect.
Goods to be returned for credit or exchange must be accompanied by a copy of the original invoice, in Original Packaging, Perfect Condition & suitable for resale.
All goods returned for credit are to be sent at the customer's cost.
No handling fees will be charged.
Hat To Hoof will cover the return shipping costs if the return is as a result of our error. (You received an incorrect/defective item etc).
Please note that any discounted sale goods cannot be returned once purchased through our website.
During a sale, it is up to the customer to Redeem any Discount Codes or Vouchers before checkout. Hat To Hoof cannot refund any customer for any errors made by the customer on checkout.
Please contact us on info@hat2hoof.com.na should you need to return/exchange an item.